The “Network Error” message typically appears when the application cannot make a connection to the data network that your phone uses. This could be because the area you are in has bad data signal or the data signal is not even connected. The GolfLogix application needs some form of internet connection to open properly. To make sure the phone is set up correctly, please follow the steps below:

In the upper left hand corner of your phones screen, you should see the signal bars, 3G or E (Edge) and your cell phone provider. Make sure you are connected to the 3G network or E (Edge) network. Please note: Edge networks are slower than 3G and it could have a very poor connection and the GolfLogix application may not open.

Also, to make sure you’re connecting to the best possible connections, please check to make sure your 3G network option is turn on. To do so, go to “Settings” > “General” >”Network” and make sure “Enable 3G” is turned On. Important: A 3G connections drains battery life faster.

The following is how to close the GolfLogix application on iPhone 3GS/4’s with the new OS 4 installed: On the Home screen, double-click your Home button. This should display a list of currently open applications. Press and hold the GolfLogix icon until it shakes and when released a minus symbol should appear on the top left of the GolfLogix icon. Click the minus symbol to close the application.

If you have an iPhone 3G with OS4 or any iPhone with OS 3 still installed, you only need to press the Home button while in GolfLogix to close the application.

The following is how you add and remove clubs from the "In My Bag" feature.

1) To add clubs in the GolfLogix application, go into "Settings" and then go into "In My Bag". Next, press the "+" symbol in the upper right hand corner and type in the name of the club you wish to add, then press "Save".

2) To remove clubs in the GolfLogix application, go into "Settings" and then go into "In My Bag". Next, press the blue ‘Edit ‘button on the top right of the screen, press the minus symbol to the left of the club you wish to delete and then press the red “Delete” button to the right of the club.

If you follow the suggestions below, you should be able to finish a 18 hole round with some battery life to spare. However, please keep in mind that whenever you use the GPS on your phone, it drains power to keep the signal active.

1) Change the brightness to 50% or lower, this drastically helps if you consistently have the phones’ screen on.

2) Lock your phone when yardages are not needed

3) After you’ve downloaded the course data, go into “Settings” > “General” > “Network” and turn off the “Enable 3G” option. After you changed the 3G option and re-opened the GolfLogix application, make sure to press “Yes” when it asks to resume the previous game played. The previous game played is the last course that was downloaded in GolfLogix.

Beyond the above suggestions, there is not much else you can do to drastically extend the battery life of any Smartphone. However, there are portable battery chargers available so you do not ever have to worry about battery life while on or off the golf course.

GolfLogix recommends the iMax battery charger, which can be purchased at www.golfgps.com/accessories . GolfLogix members get a special members discount on the portable battery charger.

The following is how to delete rounds on the iPhone:

1) Open the GolfLogix Application, press the "Rounds" icon and go into "Previous Rounds".

2) Then in the previous rounds played screen, press the "Edit" button at the top right and press the minus symbol to the left of the round. And then press "Delete" on the right side of the round.

The following steps are how to edit previous rounds in the GolfLogix application:

1) Press the 'Rounds' icon on the bottom of the screen, then press the 'Previous Rounds' option and select which round you wish to edit.

2) Then in the previous rounds played screen, press the "Edit" button at the top right and press the minus symbol to the left of the round. And then press "Delete" on the right side of the round.

3) From here you can choose what hole to edit and following the screens to edit the score/stats. Once the hole has been edited, press 'Continue Playing'.

You will need to repeat this process to edit addition holes.

Generally, you would only see this message if you are trying to download a course while inside a building and if settings on the phone are not set properly. The following are steps to make sure your phones’ GPS settings are set properly:

Go into “Settings” > “General” > “Location Services” and make sure “Location Services” is set to On. Depending on which version of the iPhone OS you have, you will see GolfLogix as a separate option under Location Services. Make sure both GolfLogix and Location Services are set to On.

If you had to change any of the options to On, please step outside with a clear view of the sky and try downloading a course; it can be any course. If you aren’t anywhere near the selected course, you will receive an “Out of Range” message which means the GPS is working but you aren’t close enough to the course to get yardages.

If the troubleshooting above does not help, you may need to reboot your phone to refresh the network/GPS connections the iPhone is getting. Please reboot your phone while outside by pressing and holding the power button and using the slide bar to turn off your phone and then turn it back on.

If it still does not get a GPS connection the following is the last steps for troubleshooting:

Go to “Settings” > “General” > “Auto-Lock” and change it from 1 Minute to NEVER. Then, go to “Settings” > “General” > “Reset” > “Reset Network Settings” (Please note: This will reboot your phone and clear out all settings for Wi-Fi & VPN). Next, go outside with a clear view of the sky, open the GolfLogix application and try it again.

When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

1) Download the course on the phone; then go in the "SUPPORT" option.

2) Next, press the "Update Scorecard Information" option. Once you’re at the screen showing the par/handicap data you can update each hole one at a time. Please keep in mind to make sure than there are no duplicate handicap data as this will prevent it from being submitted.

This generally happens when the 24 hour trial expired and the "Continue as Club Member” button was pressed instead of the “Become a Champion Member”. This can also happen when you switch to a new iPhone and created a new account under a different email address and all that needs to be done is transfer the membership to the new supported iPhone.

When you paid for the annual Champion Membership, you were given a “Member Code”; this code needs to be used to attach your membership to your phone. To make sure you enter this code, download a course and when it loads to the starting hole you selected, there should be a banner at the top of the applications’ screen that says “Click here to become a Champion Member”, press on the arrow button to the right and enter the member code in the blank space then press “Tee it Up”.

In the future, if you ever get a replacement iPhone, when you install & open the GolfLogix application, there’s an option to transfer your membership to that phone by entering in your username & password.

This issue is due to the OS 4.0 upgrade on the iPhone 3G/3GS phones. Follow the steps below to troubleshooting the issue:

1) Go into “Settings” > “General” > “Location Services”.

2) Make sure Location Services & the GolfLogix application is set to On.

Once both are set to On, try downloading another course while outside with a clear view of the sky. If you are not near that course, you will get the “Out of Range” message, which means that you are too far to get yardages but it is getting a GPS connection.

There are two ways to transfer your from one supported Smartphone to a new supported Smartphone. Follow the instructions below:

1) When you first install the application to the iPhone and open it up, select the option that says “Transfer Membership”. You will need to enter in your username/email & password.

2) Go to GolfLogix.com and log into your profile. Once in your profile, go into “Settings” and then select “Transfer Membership”. There will be on-screen instructions from there.

If you are getting a "GPS not available" message, it is usually related to a setting on the phone not being set up properly, please follow the steps below to verify and/or change settings for the phone and for the GolfLogix application.

To check the setting for the GolfLogix application, go to your phones' "OPTIONS" menu. In "OPTIONS", go to "ADVANCED OPTIONS" then open the "APPLICATIONS" menu (If you recently updated your BlackBerry Storm's firmware, the "APPLICATIONS" menu will just be in "OPTIONS"). In "APPLICATIONS", press the menu button on "GOLFLOGIX" and select "EDIT PERMISSIONS". Make sure Connections, Interactions and User Data all say "ALLOW", then press the menu button and click on "SAVE".

When it comes to the phones GPS settings, please follow the steps below to set your up your GPS.

First, go to your "OPTIONS" menu, then in "Options", go to "Advanced Options" and then go to "GPS". In "GPS" make sure you set GPS Data Source says "Device GPS", GPS Services is set to "Location On", and lastly, make sure the Location Aiding is "Enabled". After you’ve changed the settings, press the menu button and press "SAVE". Once the settings are saved, please reboot your phone by taking the battery out and putting it back in. Once the phone starts up, please step outside with a clear view of the sky for 5 - 10 minutes so the GPS signals can get connected. After 5 - 10 minutes, open up the application while you're still outside.

If you are getting a "Network Error" message, it’s typically because the phone has a low or bad connection to its data network or the application permissions are not set properly. Please follow the steps below to verify and/or change settings for the phone and for the GolfLogix application.

To check the phone version, follow the steps below:

1) Locate your "Settings" or "Options" menu.

2) Then select "About".

3) Locate your software version, Example: V4.5.0.77.

4) For the Golflogix software to work, your BlackBerry phone needs to have v4.5 or higher. If it does not have software 4.5 or higher, connect it to your computer and update your BlackBerry through your BlackBerry Desktop Manager. You'll need to go to http://www.blackberry.com to download the newest BlackBerry Desktop Manager. If you need assistance in updating your phone, you'll want to contact your cell phone provider.

To check the settings for the GolfLogix application, go to the "OPTIONS" menu. In "OPTIONS", go to "ADVANCED OPTIONS" then open the "APPLICATION" menu (If you recently updated your BlackBerry Storm's firmware, the "APPLICATIONS" menu will just be in "OPTIONS"). In "APPLICATIONS", press the menu button on "GOLFLOGIX" and select "EDIT PERMISSIONS". Make sure Connections, Interactions and User Data all say "ALLOW", when they press the menu button and click on "SAVE". Once that's done, reboot the phone and then open the GolfLogix application. (Typically, rebooting the phone is done by taking the battery out and putting it back in. Please make sure the phone is off before you do this.) Make sure that before you try to re-open the GolfLogix you wait 5 minutes while outside with a clear view of the sky.

If you still get the network error, it's possible that your cell phone provider has some settings in the phone restricting access, please contact your cell phone provider to see if they can assist you. If you are outside the U.S, you may also need to contact your wireless provider to verify and possibly amend your APN entry in the TCP/IP option. Since these entries are specific to your wireless provider, we cannot provide the appropriate settings.

If you are getting a net_rim_xml_org module error, it typically means the phone’s software is out of date. Please follow the steps below to verify your phone is up to date:

To check the phone version, follow the steps below:

1) Locate your "Settings" or "Options" menu.

2) Then select "About".

3) Locate your software version, Example: V4.5.0.77.

For the Golflogix software to work, your BlackBerry needs to have V4.5 or higher. If it does not have software 4.5 or greater connect it to your PC and try to update it through your BlackBerry Desktop Software. For assistance upgrading your phone you will need to contact your cell phone provider.

If you are getting a net_rim_xml_org module error, it typically means the phone’s software is out of date. Please follow the steps below to verify your phone is up to date:

Generally you will receive a “Tunnel Failed" message when the phone is not connected to its data network or the BlackBerry isn't setting the application settings properly to grant access for GolfLogix.

Verify that your phone can browse the internet and make sure you see 3G, 1xEV; EV or Edge in the top right corner of your phones’ screen to ensure it is connected to a data network. Important: some data networks are slower than others and if it has a very low connection the GolfLogix application may not be able to open.

To check the application permissions, go to the "OPTIONS" menu. In "OPTIONS", go to "ADVANCED OPTIONS" then open the "APPLICATION" menu. In "APPLICATIONS", press the menu button on "GOLFLOGIX" and select "EDIT PERMISSIONS". Make sure Connections, Interactions and User Data all say "ALLOW". Once that's done, reboot your phone and then open the GolfLogix application. (This is typically done by take the battery out and putting it back in. Please make sure the phone is off before you take the battery out.)

The following is how to add and remove clubs from "In My Bag":

1) To add clubs in the GolfLogix application go into "Setup" and then go into "In My Bag".

2) Next, press the "+" symbol in the upper right hand corner, add the name of the club you wish to add and then press "Save".

3) To remove clubs, select a club name, you will see the text highlight blue, and then press the minus symbol. Then you'll get a prompt to delete the club you selected, press "Yes" to delete the club.

When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

After you download and install the GolfLogix application there's a few different places your phone may store it.

It will either be on your Home Screen, in the "Applications" folder on the Home Screen, or in the "Downloads" folder on the Home Screen. If you do not see the icon in those locations then it most likely didn't download and install correctly.

The following are instructions on how to delete rounds from your GolfLogix application. Keep in mind that currently there is no way to edit rounds. However, we are in the process of developing that feature.

1) Open the GolfLogix application.

2) Press the MENU button the, choose "Statistics" and go into "Previous Rounds".

3) In the "Rounds Played" screen, choose the "Delete" option in the upper right corner. Then it'll prompt you to select a round to delete.

4) Press the round you wish to delete and then press "Done"

The following is how to delete/uninstall the GolfLogix from BlackBerry phones:

1) Go into the phones’ “Options” > “Advanced Options” > “Applications” or “Options” > “Applications” depending on what version of the phones’ OS you have.

2) Next, find and highlight the GolfLogix application, do not go into it, and press the Menu key.

3) Once you pressed the menu key, a smaller window will appear. When it does, press the “Delete” option. As soon as the application is deleted, you’ll want to make sure to reboot your phone to complete the process.

Currently there is no way to edit previous rounds you’ve played. There will be an update in the future that will add this feature.

If your BlackBerry Smartphone is not listed on the website, then it is currently not supported. All Smartphone development is based on customer request, if you would like to see the GolfLogix application developed for your phone, please visit our website here to request it.

To transfer your membership from one supported Smartphone to a new supported Smartphone. Follow the instructions below:

1) Go to GolfLogix.com and log into your profile. Once in your profile, go into “Settings” and then select “Transfer Membership”. There will be on-screen instructions from there

The “In My Bag” feature is located in the “Settings” option. The following is how to add & remove clubs:

1) To add a club, press the "+" symbol in the upper right hand corner and type in the name of the club you wish to add, then press "Save".

2) To remove clubs, select a club name, you will see the club highlight, and then press the minus symbol. This will permanently remove the club from the application.

The following is how to delete rounds on the Android OS Smartphones:

1) Open the GolfLogix application, press "Rounds" icon on the bottom of the screen and go into "Previous Rounds".

2) In the "Previous rounds played" screen, select the round you wish to delete, press the "Minus" symbol in the upper right hand corner and then press "Delete" when prompted.

The following steps are how to edit previous rounds in the GolfLogix application:

1) Press the 'Rounds' option on the bottom of the screen and then press 'Previous Rounds' and select which round you wish to edit.

2) Once the round is selected, press the 'My Score Card' option and then press the red 'Edit Score/Stats' button.

3) From here you can choose what hole to edit and following the screens to edit the score/stats. Once the hole has been edited, press 'Continue Playing'.

You will need to repeat this process to edit addition holes.

Typically this happens when the Smartphone is using wireless networks to calculate yardages and not the GPS. In order to make sure your phone is getting full access to the GPS function, please follow the steps below.

1) Go into "Settings" from the home screen on the phone and then "Location" or "Location & Security".

2) Make sure "Use GPS satellites" is checked and "Use wireless networks" is unchecked. (You do not want to use the wireless networks since it’s giving you yardages based on the nearest cell phone tower or Wi-Fi connection.)

When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

The following is how to uninstall the GolfLogix application from the Motorola Droid Smartphone.

1) Go into 'Settings' > 'Applications' > 'Manage Applications'

2) Select the GolfLogix application and press the "Uninstall" button

If your Android OS Smartphone is not listed on the website, then it is currently not supported. All Smartphone development is based on customer request, if you would like to see the GolfLogix application developed for your phone, please visit our website here to request it.

To transfer your membership from one supported Smartphone to a new supported Smartphone. Follow the instructions below:

1) Go to GolfLogix.com and log into your profile. Once in your profile, go into “Settings” and then select “Transfer Membership”. There will be on-screen instructions from there.

The following is how to add & remove clubs from “In My Bag”:

1) To add a club, click on the plus ‘+’ sign in the upper right hand corner and type the name of the club you wish to add. When you’re finished, click the “Save” button and your club list will be populated with the changes

2) To remove a club, click on the club you wish to delete and it will become highlighted blue. Once it’s highlighted, press the minus ‘-’ symbol to delete the club.

1) Select the round you wish to edit and then press the ‘My Score Card’. Once you’re in the Rounds’ scorecard, press the red “Edit Score/Stats” button.

2) When this option is pressed it will bring up the ‘Enter My Stats’ screen. Select the hole you wish to edit and then choose the score/stats for the hole.

1) Go into the “Rounds” icon on the bottom of the screen and select ‘Previous Rounds’.

2) When this option is pressed it will bring up the ‘Enter My Stats’ screen. Select the hole you wish to edit and then choose the score/stats for the hole.

Typically this message appears when settings on the phone are not set properly. The following is how to check the GPS settings:

1) Press "Start" and go into settings, once in settings, press the "System" tab on the bottom of the screen. Then go into "External GPS" and press the "Access" tab on the bottom. Make sure "Manage GPS Automatically" is checked.

2) Go back to "Settings" and then select the "Phone" option. Once in "Phone", press the "Services" tab (Touch Pro 2 will be "CDMA Services" or "GSM/UMTS") and select "Location Setting". After "Location Setting" is highlighted, press the "Get Settings" button. This will take you to the "Location On" and "e911only" screen. Make sure the "Location Setting" is turned "ON", and then press "OK" in the upper right hand corner. If it's turned "OFF" then that means "e911only" is activated.

This message typically appears when the phone has a low or bad connection to its mobile network for data usage or the GolfLogix application is trying to open while on a phone call. Some providers don’t let voice and data be active at the same time and voice generally takes priority over data.

The following are a few things you can look for to make sure you are connected to the mobile networks data signal.

Make sure you can browse the internet on your phone at a fairly high speed. If it takes 4 minutes to load a website you have a low connection which may prevent the application from loading properly.

Also, you may want to reboot your phone to refresh/re-establish its connection to the mobile network.

When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

1) When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

2) Once in settings, press the "System" tab on the bottom of the screen and then in "System", select the "Remove Programs" option.

3) In "Remove Programs", choose "GolfGPS GolfLogixWM" and then press "Remove" on the bottom right hand corner. Then press "Yes" to permanently remove the application and after it is removed, press the "OK" at the upper right hand corner.

To close the application for the HTC Touch Pro and Touch Pro 2, press the 'X' symbol in the upper right hand corner to minimize the application. Then press the quick menu symbol in the upper right hand corner. It's in the same location the 'X' was, this will drop down a list of all programs running. Find 'GolfLogix' and press the 'X' to the right of GolfLogix to close the app completely.

1) Download the course on the phone; go to the "SUPPORT" icon on the bottom of the GolfLogix application and then press the "Update Par Info" option.

2) Select each hole one at a time and select what PAR it is and click the "SAVE" button. Also, please press "Submit PAR data to GolfLogix", so we can make sure it's up to date.

To transfer your membership from one supported Smartphone to a new supported Smartphone. Follow the instructions below:

1) Go to GolfLogix.com and log into your profile. Once in your profile, go into “Settings” and then select “Transfer Membership”. There will be on-screen instructions from there.

The following is how you add and remove clubs from the "In My Bag" feature.

1) While GolfLogix is open, go into "Settings" and then "In My Bag".

2) To add a club, press the plus "+" symbol in the upper right hand corner and type in the name of the club you wish to add, then press "Save".

3) To remove clubs, press and hold down the club and then drag it off the screen. You will then be prompted to delete the club.

The following is how to delete rounds on the Palm Pre. We are currently working on an update that'll allow you to edit previous rounds as well. Please follow the steps below to delete rounds.

1) Open the GolfLogix Application, press "Rounds" and go into "Previous Rounds".

2) In the Previous rounds played screen, press & hold the round you no longer want and drag it to the right, off the screen and then press "Delete" when prompted.

The following steps are how to edit previous rounds in the GolfLogix application.

1) Press the 'Rounds' option in the GolfLogix tab in the upper left hand corner.

2) Next, press 'Previous Rounds' and select which round you wish to edit.

3) Once the round is selected, press the 'My Score Card' option and then press the red 'Edit Score/Stats' button.

4) From here you can choose what hole to edit and following the screens to edit the score/stats. Once the hole has been edited, press 'Continue Playing'

You will need to repeat this process to edit addition holes.

When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

The following is how to delete the GolfLogix application from your Palm Pre.

Press and hold the Orange key on your keypad and then tap the GolfLogix icon.

You will be prompted to "Delete" the application; press "Delete".

To transfer your membership from one supported Smartphone to a new supported Smartphone. Follow the instructions below:

1) Go to GolfLogix.com and log into your profile. Once in your profile, go into “Settings” and then select “Transfer Membership”. There will be on-screen instructions from there.

1) In the GolfLogix application, press the menu option, go into “Rounds” and select “Previous Rounds”.

2) Select the round you wish to edit, press the “Actions” option and then press “View” to view the round.

3) Select “My Scorecard” and then select the red “Edit Score/Stats” button so you can edit the scorecard for the round.

1) In the GolfLogix application, press the menu option, go into “Rounds” and select “Previous Rounds”.

2) Select the round you wish to delete, press the “Actions” option and choose “Delete”.

1) To add a club while in the GolfLogix application, go into “Settings”, press the “Actions” option and choose “Add Club”.

2) Once the Club Name has been entered, press the blue “Save” button or select “Actions” and choose “Save”.

3) To remove a club, select the club you wish to delete and it will become highlighted blue. Once it’s highlighted, press the “Actions” option and choose “Delete Club”.

To transfer your membership from one supported Smartphone to a new supported Smartphone. Follow the instructions below:

1) Go to GolfLogix.com and log into your profile. Once in your profile, go into “Settings” and then select “Transfer Membership”. There will be on-screen instructions from there.